Shipping policy

Shipping Policy

Thank you for shopping at PetStreet Co.! Here's everything you need to know about how we ship your orders.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Namibia (Domestic): 7–14 business days
International: 14–30 business days depending on destination

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package online.

Customs & Import Duties

For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Lost or Delayed Packages

If your order hasn't arrived within the estimated timeframe, please contact us at support@petstreetco.store and we'll investigate with the carrier on your behalf.